PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SHIPPING POLICY
Please be assured that your items will ship out within two days of purchase.
We determine the most efficient shipping carrier for your order. We use UPS as primary shipper, but special arrangement can be made upon request. PLEASE NOTE that if you are receiving perishable goods, someone MUST be available to receive the package.
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 718.389.2982 for charges.
SHIPPING AND HANDLING COSTS:
We do not charge any handling costs, outside of the freight cost, which we pass on to you directly.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 8.875% sales tax
RETURN POLICY
We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 718.389.2982, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
PASSWORDS
Password content: Passwords must be at least 6 characters long. If you forget your password, you may reset it.
Your Temporary Password: Note that your temporary password will expire. Once you receive your temporary password and log-in to your account, you must create a new password for your account. You will not be able to continue to use your temporary password once you have used it to sign-in to the account.
